![]() What were some of the more popular ones before ChatGPT? "Most of the interactions that were happening between chatbots and people were largely taking place in the customer service space. So, it’s not just OpenAI or ChatGPT, but there’s a variety of foundational models, there’s a variety of different techniques and approaches that in many cases are better tested and proven than some of the technology we’re seeing in the news today."Ĭhatbots are not new. "The second thing we do is help them build these solutions. We help our clients build a strategy that speaks to changes to the operating or business model. So, companies that are on their front foot will have a strategy around what that means for the business and not just to speak to the shiny objects that they’re doing in the organization. And the board probably has a point of view, because they’ve experienced the technology or played with ChatGPT. It’s been democratized to such as extent that now everybody has a point of view on how it can be used. But now, you have everybody engaging with AI. "The interesting thing about ChatGPT is in the past only the data scientists would drive the AI discussion within a company. But specific to generative AI, what we think our clients are finding helpful is we’ve been engaging them in a discussion that starts to shape a strategy for their business that they can take to their boards and C-suite. How is EY working with generative AI technology like ChatGPT? "Broadly, we support our clients with many aspects of using data and AI to power their business in the future. ![]() The following are exerpts from that discussion: He also understands the main drivers of the current AI-fever pitch and how the business world got here.ĭiasio spoke to Computerworld about the role of generative and other forms of AI and how it can - or can't - increase business efficiency, how CIOs can implement it in their organizations, and how CEOs and CIOs should prepare to discuss AI with their board. The company has found itself in the crosshairs of what the technology is actually capable of doing and what is sheer fantasy.ĭan Diasio, EY's global artificial intelligence consulting leader, works with CIOs from Fortune 500 companies and has a deep understanding of generative AI and how it can benefit businesses. Global professional services organization Ernst & Young (EY) has been working to develop chatbot technology for its clients, and to help them deploy existing products. Ernst & Youngĭan Diasio, Ernst & Young's global artificial intelligence consulting leader. There are now many well-documented examples of ChatGPT and other chatbot technolgoy spewing incorrect information and nonsense - to the chagrin of investors who've plowed billions of dollars into developing the technology.
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